All cancellations must be received at least 24 hours before your scheduled training session in order to avoid incurring a cancellation fee. For bookings cancelled or postponed between 24 and 8 hours prior to the scheduled session will be charged a $30 fee. Clients who do not cancel within 8 hours’ notice will be charged in full for the cancelled session. These fees are charged based on this time slot being unable to be re-booked within the short time frame.
Body By Shai PT understands that emergencies happen. We provide every client with one free short-notice cancellation. You will not be charged for your first cancellation with less than 24 hours notice, including the full fee if cancelled within 8 hours. Subsequent short-notice cancellations will be charged for the session. The free short-notice cancellation only applies if Body By Shai PT is notified prior to the session start time. No shows are not eligible for the free cancellation.
If you need to cancel a session, please call: 0415 553 301 or alternatively email firstname.lastname@example.org.
Thank you for your understanding and look forward to a long health and fitness relationship with you – our important client.